SALCOC Corporate Member
Contact Information
Mark Essey
6th Floor, Delta Towers 303 Dr Pixley Kaseme Street , Durban, Kwa-Zulu-Natal
Detailed Information

Capability BPO™ delivers on a broad spectrum of services for full multi-channel Customer Life-Cycle Management including Customer Care, Sales, Winback, Retention, Back Office, Quality Assurance management, Workforce Management, Lead Generation, Helpdesk, Legal Process Outsourcing (LPO), Finance and Accounting Outsourcing (FAO)and Digital Transformation Consulting Services

Our global footprint spans North and South America, Europe, UAE, South Africa, Australia, New Zealand, and the Philippines and delivers the capability to provide our services in multiple languages including English, German, Spanish, Turkish, Dutch, French, Italian, Japanese, Chinese, Korean, Vietnamese, Tagolog, Indonesian, and Malay.

We combine strategic methodology for assessing our Clients’ needs and requirements with our comprehensive approach towards continuous improvement and innovation to develop and deliver the framework for customized client-centric solutions.

We are not just another call center offering low costs alternatives for offshore solutions.

We focus on innovation, digital transformation, data analytics and insights-based decision making. Our strong partner network, detailed process design, and well executed solution deployment, across all channels and interaction touch points, provides a solid footprint for clients and their specific needs.

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